FAQs

FAQ

 

WHAT ARE MY PAYMENT OPTIONS?
We accept all the major credit card like Visa, MasterCard, American Express, Apple Pay and PayPal.

 

WHAT'S THE STATUS OF MY ORDER?
Once you place an order, you'll get an email confirming your purchase. We ship orders within 24 hours of receipt ( except custom jacket orders). Shortly thereafter, you'll receive an email with the shipping status.

 

HOW MUCH DOES SHIPPING COST?
We offer free shipping to UK and Europe, shipping to the rest of the world is £20

 

WHAT'S YOUR RETURN POLICY?
We have a 14-day return policy for all of our products, provided they are in new condition with attached tags. if you need to set up a return, email us at info@volsandoriginal.com so we can start on the return or exchange process. We'd love to hear your feedback too.

 

HOW CAN I STAY UPDATED ON V&O?
You can sign up for our newsletter, which will keep you posted on what's going on and make sure you're the first to know about new products and special offers.

 

HOW SECURE IS THIS STORE?
100% Secure Shopping. Our store automatically encrypts your confidential information in transit from your computer to ours using Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). This is the same protection large websites like Amazon, PayPal use to securely process millions of transactions every day.

 

WHO CAN I CONTACT ABOUT PRESS INQUIRIES?
We are always excited to read articles about V&O, shoot us an email at info@volsandoriginal.com. We look forward to hearing from you.

 

DO YOU OFFER CUSTOM MADE JACKETS?
Yes we do made to measure jackets. Please contact us for more details at info@volsandoriginal.com

 

CAN I PLACE A WEBSITE ORDER OVER THE PHONE?
For credit card security purposes, you will need to place your order trough our website. Thank you for your custom.

 

HAVE ANY OTHER QUESTION?
Size Guide
Vols & Original use Continental garment sizing. We have made a guide to measuring your body to ensure that you achieve the best garment fit for you.
 
Below is our conversion charts to make sure you find the right size for you.

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